When you purchase a ToolBook authoring product, you will receive free technical support for 30 days beginning with your first call. Please note that the 30 days of free support applies to your first purchase, not upgrades. Once your 30 days of free support expires, you should consider subscribing to the annual ToolBook Technical Support Program to receive personal assistance, products updates, product upgrades and more.

• High quality problem analysis and responses by ToolBook technical experts.
• Unlimited phone and email support.
• Free product updates and upgrades.
• Detailed newsletters to help you be more productive with ToolBook.
• Access to new authoring extensions using the OnDemand LiveXtension feature

Self-Help

For technical information about ToolBook, browse or search our library of technical information:

• For answers to the most frequently asked questions regarding ToolBook, visit the ToolBook FAQ.
• Looking for articles on technical support topics? Search the comprehensive ToolBook Knowledgebase.
• Search for and download free patch files.

Contact Support

• Telephone: 01753 211 966
• Support Hours: 9:00 AM - 5:30 PM Monday through Friday.
• Observed Holidays: New Year's Day, Good Friday, Easter Monday, Bank Holidays, Christmas Day

Customer Support will operate with a reduced staff during the Christmas holiday break between Christmas and New Year's Day.